1.1 Introduction
This Privacy Policy explains how Moratrix LLC (“we”, “us”, or “our”) collects, uses, stores, protects, and discloses the personal information of users and customers (“you”, “your”) who visit and purchase products from our fitness equipment official website (support@moratrixgymequipment.shop). This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant data protection regulations. By accessing our website, browsing our products, and completing purchases, you agree to the collection and use of your information in accordance with this Privacy Policy.
1.2 Company Information
Company Name: Moratrix LLC Business Address: 1704 E Boone Ave, Spokane, WA 99202-2706, United States Contact Email: support@moratrixgymequipment.shop Contact Phone: +1 3074345309 Business Scope: Online sales and after-sales service of fitness equipment and accessories
1.3 Information We Collect
We collect two categories of information from our users: personal identifiable information and non-personal usage information.
1.3.1 Personal Identifiable Information
We collect personal data that you voluntarily provide to us when registering an account, placing an order, contacting customer service, or subscribing to newsletters, including but not limited to: full name, email address, phone number, shipping address, billing address, payment information (including credit card or payment processor details), order history, and customer service communication records.
1.3.2 Non-Personal Information
We automatically collect non-identifiable data during your visit to our website, including IP address, browser type, device information, website access time, browsing pages, product browsing records, click behavior, and other anonymous traffic data. This information cannot be used to identify any individual user personally.
1.4 How We Use Your Information
We only use your collected information for legitimate business purposes, including the following:
- To process, confirm, fulfill, and deliver your fitness equipment orders, and complete payment verification and transaction settlement;
- To provide after-sales services, including return, refund, exchange, maintenance, and customer reply support;
- To send order updates, logistics information, service notifications, and after-sales reminder emails or messages;
- To optimize website operation, improve product display, adjust product inventory, and upgrade user shopping experience;
- To verify user identity, prevent fraudulent transactions, and protect the security of our website and user property;
- To comply with legal obligations, regulatory requirements, and official government inquiries.
1.5 Information Sharing and Disclosure
We will never sell, rent, or trade your personal information to any third-party commercial organizations for marketing purposes without your explicit written consent. We may disclose your information only in the following legitimate scenarios:
- To trusted third-party service providers who assist our business operations, including payment processors, logistics and shipping companies, warehouse service providers, and website technical maintenance providers. All third-party partners are required to sign confidentiality agreements and strictly protect user data;
- To respond to legal procedures, court orders, government regulatory investigations, or mandatory legal requirements;
- To protect the legitimate rights and interests of Moratrix LLC, users, and the public, including preventing fraud, infringement, and illegal behaviors.
1.6 Data Security Protection
We adopt industry-standard technical and administrative security measures to protect your personal information from unauthorized access, disclosure, modification, loss, or theft. Our website uses encrypted transmission technology for payment and personal data, and we establish strict internal data access management rules. However, no network transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security of data transmission.
1.7 User Rights
As a user, you have the following rights regarding your personal data:
- Access Right: You may request us to inquire and obtain the personal data we have collected about you;
- Correction Right: You may request to correct inaccurate or incomplete personal information;
- Deletion Right: You may request us to delete your personal data when the data is no longer necessary for business purposes;
- Opt-out Right: You may unsubscribe from our marketing emails and notification messages at any time;
- Complaint Right: You may contact our customer service to raise objections or complaints about our data processing behavior.
To exercise the above rights, please contact us via official email: support@moratrixgymequipment.shop.
1.8 Cookie Policy
Our website uses cookies and similar tracking technologies to record user browsing habits, remember user preferences, and optimize website service quality. You can adjust the cookie permission settings through your browser. Disabling cookies may affect your normal use of some functions of our website.
1.9 Data Retention
We will retain your personal information only for the time necessary to complete business processing and fulfill legal obligations. Order transaction data and after-sales records will be retained in accordance with U.S. commercial tax and legal retention requirements, and invalid user data will be regularly cleared and destroyed.
1.10 Policy Updates
We reserve the right to update and revise this Privacy Policy irregularly in response to business adjustments and legal updates. The updated policy will be posted on our official website, and the revised content will take effect immediately after publication. Your continued use of our website and services after the update constitutes your acceptance of the new policy.
1.11 Contact Us
If you have any questions, doubts, or suggestions about this Privacy Policy, please contact us: Email: support@moratrixgymequipment.shop Phone: +1 3074345309 Address: 1704 E Boone Ave, Spokane, WA 99202-2706, United States